Technical assistance and Advance services (TAC)
Rexus Technical Assistance Center (TAC), is a vendor agnostic TAC services. By availing this services customers can offload their post-sale technical troubleshooting or problem solving requirements to Rexus. Rexus in turn will assign its technical team and further work with the OEM’s TAC to resolve the issue or give a conclusive report and mention corrective actions required to resolve the issue. Rexus TAC services is a one stop gateway for multivendor TAC support for OEM’s like Cisco, Juniper, Avaya, AWS, F5, Fortinet, etc.
Rexus TAC is further powered by post-sale Implementation Management Services (IMS), by availing Rexus TAC services customers can also get Implementation support from Rexus’s highly experienced and expert team. IMS includes creating a low level document, remote or onsite (Special cases) implementation, post implementation document, etc.